Scrplay88 Privacy Policy – Our Commitment to Protecting Malaysia Online Casino Players' Data

Personal Information We Collect

Scrplay88 collects various types of personal information from you during registration, platform usage, and interactions with our customer support team. This information falls into two main categories:

Information You Provide Directly:

Automatically Collected Information:

• IP address and general location information (state within Malaysia).
• Device type, operating system, and browser used.
• Activity logs — pages visited, games played, session duration.
• Cookie data and similar tracking technologies (see Section 6).

How We Collect Your Information

Your personal information is collected by scrplay88 through the following channels:

• Account Registration Form: When you register as a new scrplay88 member, we collect the basic information required to create and verify your account.
• Identity Verification Process (KYC): When requested, you will be required to submit verification documents such as a Malaysian Identity Card or utility bill for identity verification purposes.
• Financial Transactions: Every time you make a deposit or withdrawal, all transaction-related information is automatically recorded for security and accounting purposes.
• Customer Support Interactions: When you contact scrplay88 customer support via live chat, the information you provide during that conversation is retained for record-keeping and service improvement purposes.
• Platform Usage: Our system automatically records your activity on the platform, including games played, session duration, and general usage patterns.

Scrplay88 does not purchase or acquire your personal data from third-party sources without your knowledge, except for identity verification purposes through approved services.

How We Use Your Personal Data

Scrplay88 uses the personal information collected for the following purposes:

• Account Management: Creating, verifying, and managing your member account on the scrplay88 platform.
• Transaction Processing: Processing deposits and withdrawals made using your chosen Malaysian payment method.
• Anti-Money Laundering (AML) Compliance: Fulfilling legal obligations related to identity verification and the monitoring of suspicious transactions.
• Customer Support: Providing support and resolving issues you report through our communication channels.
• Platform Security: Detecting and preventing fraud, duplicate accounts, or other unauthorised activity on the platform.
• Service Improvement: Analysing aggregated platform usage patterns to improve the player experience.
• Marketing Communications: Sending information about promotions, bonuses, and new games — only to members who have given their consent.
• Responsible Gaming: Monitoring activity patterns to identify players who may benefit from responsible gaming support.

Sharing Information with Third Parties

Scrplay88 does not sell or trade your personal information. However, under the following limited circumstances, we may need to share your information:

• Payment Service Providers: Necessary transaction data is shared exclusively with licensed Malaysian e-wallet and FPX service providers (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks) for the sole purpose of processing your transactions.
• Game Providers: Minimal session data is shared with game software providers (such as Evolution Gaming and Pragmatic Play) solely to ensure games function correctly.
• Legal Requirements: scrplay88 may disclose your information to the relevant authorities when required by Malaysian law, court order, or in compliance with an official investigation.
• Business Transfer: In the event of a merger, acquisition, or sale of platform assets, player data may be transferred as part of that transaction, with prior notice given to players.

All third parties receiving data from scrplay88 are bound by strict confidentiality agreements and are prohibited from using that data for any purpose beyond the agreed scope.

Data Protection Security Measures

Scrplay88 employs multiple layers of technical and operational security controls to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption: All data in transit is encrypted using the highest available security protocols.
• Password Encryption: Your account password is stored in hashed form using a strong cryptographic algorithm — we are unable to read your password ourselves.
• Two-Factor Authentication: Two-factor authentication is available on all member accounts for an added layer of security.
• 24/7 Monitoring: Our security team continuously monitors systems to detect any suspicious activity.
• Internal Access Controls: Only specifically authorised personnel may access member personal data, and all such access is regularly audited.
• Penetration Testing: The scrplay88 platform infrastructure undergoes regular security testing to identify and address any vulnerabilities.

Cookies, Cache & Tracking Technologies

Scrplay88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform — most frequently visited pages, errors encountered, and response times. This data is used to improve platform performance.
• Functional Cookies: Saving your preferences such as language and display settings so you don't have to reconfigure them each time.
• Analytical Cookies: Enables us to understand aggregate user behaviour for product improvement purposes.

You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the scrplay88 platform.

Your Personal Data Rights

As a data subject, you have the following rights regarding the personal information we hold about you:

To exercise any of the rights listed above, please contact the scrplay88 customer support team via 24/7 live chat or email at support@scrplay88.ws. We will process your request within 14 business days from the date of receipt. For complex cases, this period may be extended by up to 30 business days, with notice provided to you.

Protection of Children & Minors

The scrplay88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from minors.

If scrplay88 determines that personal data belonging to a minor has been collected without our knowledge, that data will be deleted immediately and the associated account will be closed. Parents or guardians who believe their child may have registered on scrplay88 are urged to contact us immediately via live chat or email at support@scrplay88.ws.

Amendments to the Privacy Policy

Scrplay88 reserves the right to review and amend this Privacy Policy at any time to reflect changes in business practices, legal requirements, or technology. When material amendments are made, we will:

• Updating the "Updated" date shown at the top of this document.
• Displaying a notice of the amendment on the scrplay88 platform homepage.
• In the event of significant changes affecting how your data is used, we will send a notification directly to your registered email address or phone number.

Continued use of the scrplay88 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your personal data.

Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding scrplay88's Privacy Policy or how we handle your personal data, please contact us via:

• Live Chat: Available 24 hours a day, 7 days a week directly on the scrplay88 platform — the fastest way to get a response.
• Privacy Email: support@scrplay88.ws — please state "Data Privacy Inquiry" in the subject line of your email.

Our team will endeavour to respond to all privacy-related enquiries within 3 business days. For formal requests relating to data rights (such as access, correction, or deletion), please refer to Section 7 above for the full procedure.